Forget what I said about using the Login Lock Plugin

July 18, 2012

Computers, Security, Software, Website

Well, I’ve learned several good lessons in the past few days.  More on that at the end of this message.  My problems started when I couldn’t complete logging in as the administrator on this website.  The login page allowed me to enter the username and password but then it would just hang and would not let me go further.  That was on Internet Explorer.  Next I tried Firefox and after I entered my username and password, I got a “cannot redirect” error.

At this point I didn’t know what had happened.  I didn’t know if someone had hacked my website, or whether a recently installed plugin was causing the problem or what.  I logged into Cpanel for my site and looked at log files and anything that might show what was going on.  I didn’t see anything that led me to resolve the problem.

I decided to restore the website from a backup I had just taken using the DUPLICATOR WordPress plugin.  This would prove that my backups worked and would only take a few minutes.  My website is in a directory on Hostgator called TIREDOFTHECUBE so I renamed the directory to TIREDOFTHECUBE_OLD.  That would allow me to keep my website in case I needed anything from it.  Next, I created a new directory called TIREDOFTHECUBE and copied my 2 backup files there via FTP from my home system.

The instructions told me to run the install.php file so I double clicked on the file and install.php opened on the screen showing the text inside the file.  Instead it should have started restoring my website from the backup.  I couldn’t get the install.php file to work.  “What was I doing wrong”, I asked myself.

Instead of double clicking on the file to run it, I should have opened a browser and typed in the URL TIREDOFTHECUBE.COM/install.php.  I actually knew this but was having a brain dead moment I guess.

I finally got the website restored and the problem remained.  I restored several other earlier versions and still had the problem.  Finally, I got on an electronic chat with Hostgator support.  We discovered that the Login Lock Plugin was the problem.  The support guy disabled the Login Lock plugin and things magically worked.

So, I have loved using the LOGIN LOCK plugin, but I can no longer recommend it.

LESSONS LEARNED:

Go to Login Lock support page, or the support page for whatever product you are having problems with to see if others are having the problem and whether a fix exists.

Do backups often.

Let the support folks help you.

 

2 Responses to “Forget what I said about using the Login Lock Plugin”

  1. Sergio Felix Says:

    Hey Grant, how are you doing my friend?

    Really odd to see Login Lockdown was giving you those problems, did you find anything weird when you were researching for a possible malfunction?

    I am using it myself and never had a problem with it, I actually just logged off and back on just to be safe and still no issues.

    Did you find another substitute for security against brute force hacking?

    Sergio

    Reply

    • TiredOfTheCube Says:

      Sergio, my man!

      You certainly have been busy lately creating videos lately. Proud of you. Maybe some of your enthusiasm will rub off on me.

      I loved Login Lock until it completely locked up my website. I had to call Hostgator and have them help me. We disabled Login Lock plugin and then I had to restore my site from backup. Good thing I do routine backups!

      Now I use Better WP Security http://bit51.com/software/better-wp-security/

      So far it works great.

      Good to hear from you!

      Grant

      Reply

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